Paxum Update: Verification Process Changes

Over the last year we have received multiple requests from our clients to make our verification process easier. As our history shows, here at Paxum we believe in listening to our clients and acting accordingly.

The security and integrity of our program will always be our number one priority. Therefore it is only after extensive research and focused negotiation with our card provider and third party auditors, that we are very pleased to be able to implement an update to the Paxum verification process.

Effective immediately, Paxum account applications from countries considered to be a low security risk; Australia and all EU countries, will now only require ONE (1) Picture ID, instead of the previous TWO (2) Picture ID requirements.

As you can see, we really do value and appreciate feedback from our clients, and it can make a world of difference to the service we provide. Please let us know your thoughts, and any suggestions you may have, so that we can continue to deliver the excellence in service our clients have grown to expect.

Verification Documents - A Visual Guide

When you signup for a Paxum ewallet account you will be asked to provide Verification documents to prove your identity. This is all in keeping with our KYC (Know Your Customer) rules and regulations and EVERY client must be compliant, both business and personal.

Those clients who are unsure of the type of images required by Paxum for documentation can now visually review examples to determine the right format accepted.

Simply access the Identity Confirmation or Street Address Confirmation pages in your Paxum Account Control Panel (My Account >>> Profile Settings) and click the 'Click For Examples' link shown there.

It's easy, fast and free, PLUS we usually verify within 24 hour of receipt of submitted documents!

Thanks for choosing Paxum!

Picture ID Expiration Date Requested

When you next login to your Paxum ewallet account you may see a notification that you need to complete an update to your Identity Expiry Date. This is in relation to the picture ID that you uploaded for verification purposes.

Please provide the expiration date by clicking the link you see inside your Paxum Account Admin.

If your picture ID does NOT have an expiration date (some European Drivers Licenses and other ID's do not have expiry dates) then please insert TODAY'S date (whatever day you are visiting your account) and add TEN YEARS to the date.

ie:, today is April 15th, so if you were to update today you would simply insert April 15th 2021.

Please note: the above only applies to those picture ID's that do not have an expiry date. If your picture ID DOES have a valid expiration date, then please provide that as requested.

As always, we thank you in advance for your assistance! Please feel free to share your comments here.

Easy Account Verification

Signing up with Paxum is easy. It takes about FIVE MINUTES of your time and is completely free.

Once you've signed up for your ewallet account you will first need to confirm the email address you used upon signup. You should receive a confirmation link via email. Click the link and then you can proceed with the rest of the signup, completing your full personal information.

After your account setup is complete you will be prompted to upload Verification documents.

EVERY Paxum account MUST be verified in order to comply with KYC (Know Your Customer) regulations issued by the bank and card issuer.

We take your privacy and confidentiality VERY seriously and ALL submitted documentation is kept safe offline.

Verification requirements are as follows:

Local clients
All clients located in USA and Canada must provide:
i) One (1) proof of identity with picture;
AND
ii) One (1) proof of address.

International clients
All clients located in countries other than USA and Canada must provide:
i) Proof of identity, which is considered to be one of the following:
1) One (1) passport with name in Latin characters, or a notarized translation if name is written in other characters, OR
2) Two (2) different other proofs of identity, each with picture;
AND
ii) One (1) proof of address.

Please note that acceptable proofs of address are:
i) Bank statement for both local and international clients;
ii) Utility bill for both local and international clients.

If you do not have all the necessary documentation to verify, get in touch with the Support department through your account admin (visit the Message Center to start a ticket) to see if we can offer an alternative solution.