Paxum Conflict Resolution

When you send a P2P (peer-to-peer) payment through Paxum you are protected by both Customer Reputation and Client Risk Rating features.

Unfortunately, even with such measures in place there will occasionally be a conflict about a payment sent and/or received.

P2P payments with Paxum cannot be charged back, however you do have the option to file a Conflict Resolution request which will enable you to reach out to the other party involved in your conflict in order to seek a satisfactory solution for all parties involved.

Should you ever need to use this feature, you can find it located inside your Paxum Account Admin under My Account >>> Resolution Center

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Paxum Security: Customer Risk Rating

Along with our other Security Measures and implementations, Paxum also provides an additional way to ensure you are only doing business with trusted members.

The Customer Risk Rating is based on a variety of factors to ascertain an appropriate 'risk factor' for each individual Paxum client. These figures are NEVER published, however each Paxum client has the ability to only do business with customers within a specified "Risk" bracket.

Risk Ratings are listed from 1 to 5, with 1 being 'Very Low Risk' and 5 being 'Very High Risk'. If you want to be able to send payments to EVERYONE regardless of their Risk Rating then you need to set your level to 5.

You can locate and adjust this feature inside your Paxum ewallet account under Security >>> Risk Level