Paxum Conflict Resolution

When you send a P2P (peer-to-peer) payment through Paxum you are protected by both Customer Reputation and Client Risk Rating features.

Unfortunately, even with such measures in place there will occasionally be a conflict about a payment sent and/or received.

P2P payments with Paxum cannot be charged back, however you do have the option to file a Conflict Resolution request which will enable you to reach out to the other party involved in your conflict in order to seek a satisfactory solution for all parties involved.

Should you ever need to use this feature, you can find it located inside your Paxum Account Admin under My Account >>> Resolution Center

Please feel free to leave your comments below!

Paxum Security: Customer Reputation

Customer Reputation allows you to be more discerning in who you send payments to through the Paxum Ewallet Payment service.

Customer Reputation is based on submitted ratings by fellow Paxum clients who have sent P2P payments over $100USD to the specific Paxum client in question.

Customer Reputation uses a numeric system 1 to 5; 5 = Very Good, 1 = Very Bad. Ratings are compiled from all submissions and an averaged rating is assigned to that customer. If no customer reputation ratings have ever been submitted then there is simply no rating for that customer.

Customer Reputation can be searched based on Paxum email address, and this can be done within Account Admin under the Security >>> Search Reputation feature.

It's easy to set the Customer Reputation level you're comfortable with. Find out more by visiting the Security section of your Paxum ewallet account.